Throughout this internship, one of the most challenging aspects of the position has been learning to answer reference questions. Ever since we started practicing questions during the fall term, I’ve learned to appreciate the work of other reference librarians, acknowledging the amount of creativity and knowledge required for this career. After looking at questions on… Continue Reading Approaching The Reference Question
Category: Chat reference
my thoughts on the exciting unpredictability of answering reference questions
Since the beginning our training at the virtual reference desk in the fall, I have learned a lot about answering reference questions, and what has surprised me the most throughout this process has been everything that goes on behind the scenes of the actual dialogue between the librarian and the patron. From what I can… Continue Reading my thoughts on the exciting unpredictability of answering reference questions
